• Speak with tact & poise
• Boost your listening skills
• Deal with difficult people
• Be more assertive & calm
• Talk to bosses, coworkers & relatives more effectively

• 40% new information, chapters, charts & tools for better conversations
• Learn conversation styles
• Online chat etiquette
• Cross-cultural dos/don'ts
• Know what to say next
• Ask the right questions
• Remember names
• End chats with tact

Original version available in French, Czech, and Chinese. New edition available in Spanish and Japanese (2005) available upon request 

CD  [Add to Cart]  

• Overcoming fear and rejection
• Turning shyness into an asset
• Breaking the ice and knowing what to say next
• Sending receptive body language signals
• Using humor to overcome shyness
• Handling personal questions
• Changing subjects and keeping the conversation going
• Avoiding taboo topics
• Ending the conversation on a positive note

• Impress your boss
• Advance your career conversation styles
• Close more sales 
• Return unsatisfactory meals or products
• Ask for a date and know what to talk about
• Get to know your neighbors
• Build business and social relationships

Book: [Add to Cart] 

Break the shyness habit

• Mingle & make small talk
• Host parties & make toasts
• Interview with confidence
• Lead meetings & negotiate

• Commit to goals
• Find obstacles & solutions
• Overcome fear of failure
• Prioritize & organize tasks
• Pace yourself & succeed

• Build better friendships
• Turn a friend into a lover
• Fix a fractured friendship
• Boost kids' confidence
• Talk to kids & get results
• Deal with relatives

$32

[Add to Cart] 

• Show you want to talk
• Ask open questions
• Change topics & listen
• Identify hot topics
• Tell others about yourself
• Filmed in an adult-ed conversation class
• Say goodbye the right way

How to Meet People & Make Friends at Work  (Value $12)

• Use body language
• Meet your kind of people
• Make friends at work
• Better your conversations
• Mix at work-related events
• Expand your social life