Welcome to Don Gabor's Home Page
Customer Service Workshops
Don's workshops are content-rich, interactive, entertaining and practical. He uses pre-workshop interviews, lecture, demonstration, role-playing, hands-on exercises, assessment instruments and small group activities to create a rewarding instructional environment.
Recommended: 2 full days or 4, half-day training sessions
Fast Track to Superior Customer Service for IT Professionals
Technical expertise and customer service -- at times, these two skill sets may seem to be mutually exclusive. However, the sooner tech support staff learn how to connect and satisfy their internal customers' needs, the more profitable and productive they will be. In this fast-paced, reality-based training program, computer engineers and technicians will learn dynamic communication strategies and practical skills that turn demanding professionals into happy and satisfied users.
Participants who complete this program will learn immediate and applicable tools and techniques for superior customer service, plus how to:
- Develop a customer-focused approach to assessing technical problems.
- Save time and resources by supplying quick and correct solutions.
- Establish a "base line" tool kit of quantifiable interpersonal communication skills to increase the positive response rates and decrease complaints of end-users.
- Enhance the overall positive profile of the firm's technical services information and professional systems department.
- Creating a positive first impression on users
- Establishing instant rapport and credibility with users
- Quickly and accurately assessing user needs and increasing responsiveness
- Make end users happy and satisfied
